Invoice Policy / Late Fee Policy / Billing Policy
CANCELLATIONS AND REFUNDS
Please read the Cancellations And Refunds Policy ("Invoice Policy," or "Billing Policy" )
below, which applies to all our features products and services provided by cloudsensy ("cloudsensy.com,"
"us,", "our"). Purchasing any Service from cloudsensy implies that you agree to be bound by it. This
"Cancellations And Refunds Policy" is updated regularly and It is very important that you read before
you purchase any Service(s) from cloudsensy.com . It is our belief that we will do our best to
meet all our customers' needs, however, due to some unavoidable circumstances, users may not be satisfied
with our products and services. In such cases, clients can cancel their services and ask for "cloudsensy
Wallet Refund" if dissatisfied with our services. Please note that "cloudsensy Wallet Refund" will only be
issued if cancellations were made within the timeframe listed under "Our Standard Refund Policy", otherwise
not. Users can receive a "cloudsensy Wallet Refund" for their service with us if they cancel
Products/Services that are eligible for a refund under our Standard Refund Terms.
Agreement with
Customer
It is your / user / customer responsibility to ensure that you understand our
Cancellations And Refunds Policy before signing up for any of the services on cloudsensy. The
Cancellations And Refunds Policy apply to all Services you receive from cloudsensy during the Term or
Renewal Term.
Note:- After 24 hours of service activation, Refund will be processed after 10% tax deduction from total service charge paid by the customer.
Cloudsensy Standard Refund Policy
Our Standard
Refund Policy
The amount you paid will be "cloudsensy Wallet Refund" if the services we provide do not
meet your expectations, or if they do not work properly. Please request a "cloudsensy Wallet Refund or Bank Refunds" by
contacting us on claim@cloudsensy.com or by creating cancellation request through your dashboard under active plans. within 7 days of
activation of your hosting account.
Refund Type: We Only provide "cloudsensy Wallet Refund & Bank Refunds".
Our refund policy is
straightforward: once we receive any payment for any service, we will only issue a "cloudsensy Wallet
Refund & if anyone want the amount on his bank account he can request for that too". There are many services we offer, such as Domain Names, Shared Hosting, VPS, Servers, SSL, and user
can use "cloudsensy Wallet Refund" to purchase those services.
Refundable Services: ("Monthly Web Hosting" "Yearly Web Hosting" "Unlimited Web
Hosting" "Business Hosting" "Reseller Web Hosting" "Premium Hosting" "Cloud Hosting" "Blogs Hosting" "Gaming Hosting" "VPS Hosting" "Wordpress Hosting" "Customized Hosting").
NON-Refundable Services: ("Domain" "VPS Web Hosting" "Dedicated Server" "SSL
Certificates" "Business E-Mail").
Please note that refunds will not be provided in the following circumstances:
- It is not
possible to cancel, change or get a refund for a Domain Name once it has been registered or activated.
- We only offer
one refund per customer / Multiple services or multiple sign-ups do not qualify for a refund.
- Under no
circumstances can we give a refund to any customer who has used a coupon code or promo to purchase
products.
- Whenever we
discover suspicious / incomplete / incorrect contact details, like an invalid phone number, e-mail
address, name, address, etc. the refund will be cancelled, and the account will be deleted. Account
information and document information (Voter ID, Adaar Card, or Passport) should match otherwise refunds
will be cancelled and the account will be deactivated.
- Abuse of
Resource (Resource Limit Is Reached) - Abuse of the CPU or overuse of RAM & CPU are not permitted.
Accounts that abuse the CPU or RAM will be temporarily suspended immediately. In this situation, you
will have to upgrade your account to any upper plans / VPS / Dedicated server or optimize your website
content (plugins, themes, website code, script code) in order to continue using your website. (Refund
will not be granted, however user can use this plan for another website.)
- You will not
receive a refund if your Service(s) have been suspended for Phishing / Copyrighted Content / Account
Over-Use / Misuse of our service / Illegal uses / Over Use of RAM & CPU or Both / Terminated Account /
Violations of Terms and Conditions / Copyrighted
Code / Email Marketing / Email Abuse .
Our
Refund Timeline
Refund timelines can vary depending on the payment method and the policies of the specific merchant or service provider. Here's a general overview of typical refund timelines for different payment methods:
- UPI Payments:
Refunds for UPI payments can be relatively faster compared to card payments. They typically take 2 - 24 hours to reflect in your bank account.
However, like other methods, the exact timeline may vary based on the processing capabilities of the banks involved.
- Credit / Debit Card Payments:
Refunds to credit / debit cards usually take 5 to 7 business days to reflect in your account. However, it may vary depending on your bank's processing time.
Some banks may take longer to process refunds, extending the timeline to up to 10 business days.
- Net Banking:
Refunds for transactions made through net banking can also take around 3 to 4 business days to be processed and appear in your bank account.
As with other methods, the exact timeline may vary depending on your bank's procedures.
Services Cancellation /
Cancellation
Process
In addition to refusing service to anyone, we may restrict access to our servers. All
services provided by us should be used only for lawful purposes. We are prohibited from transmitting,
storing, or presenting any information or material in violation of any applicable laws. This list is
intended to provide examples of activities that are strictly prohibited on our server.
- Our
cancellation process is done through your client area in the event that you wish to discontinue our
services at any time. You need to clear all pending dues before the cancellation request is processed.
- Users are free
to cancel their services at any time, but cancellation does not automatically result in a refund.
- A cancellation
request can either happen immediately or once your subscription period ends. If you cancel immediately,
you will no longer have access to your hosting plan or service.
- If you wish to
cancel your service you must back up all your data before you do so. Once your cancellation request is
submitted all the data on our server will be deleted and cannot be retrieved.
- You can cancel
a subscription by submitting a Support Ticket or by logging into the client area of your account through
Dashboard.
Cancellation Request Policy /
Account
Termination Policy
- Cancellation
After Expires : After your subscription expires, your hosting account will be suspended, and within next
24-48 hours after your subscription expires, we'll terminate it.
- User Apply for
Cancellation : If you wish to cancel your services, you can do so by ticket support, chat support, or
portal. We'll terminate your account within a few hours, and all data will be deleted.
- Fail to Renew
on Time : The account will be suspended 1 hour after you fail to renew it, and it will be terminated
within 10 days if you do not renew on time.
- Terms &
Conditions (TOS) violations are not tolerated : If you violate our Terms & Conditions(TOS) during your
subscription period, your account will be immediately suspended and terminated.
Invoice Policy / Late Payment Policy /
Non- Payment
Policy
- Prices listed
on the site are exclusive of taxes. Taxes will be added to your final invoice once items are added.
- Non-payment of
invoices by the due date will result in this hosting account being suspended. The hosting account will
be terminated within 10 days of suspension (all hosting data will be deleted).
- cloudsensy.com
will not responsible for the data of customers whose hosting accounts do not renew in a timely manner or
are terminated (so please renew your hosting account upon expiration). In the event that a terminated
user account is renewed, any data that is in that account will not be restored. Instead, a new account
will be created.
- The late fee of
10% will be applied if you do not pay the renewal invoice by the DUE DATE. A balance on a customer's
account that is not paid off will prevent them from placing new orders or activating new packages.
